The Internet With A Human Face

I've come to believe that a lot of what's wrong with the Internet has to do with memory. The Internet somehow contrives to remember too much and too little at the same time, and it maps poorly on our concepts of how memory should work.

Anyone who works with computers learns to fear their capacity to forget. Like so many things with computers, memory is strictly binary. There is either perfect recall or total oblivion, with nothing in between. It doesn't matter how important or trivial the information is. The computer can forget anything in an instant. If it remembers, it remembers for keeps.

This doesn't map well onto human experience of memory, which is fuzzy. We don't remember anything with perfect fidelity, but we're also not at risk of waking up having forgotten our own name. Memories tend to fade with time, and we remember only the more salient events.

Every programmer has firsthand experience of accidentally deleting something important. Our folklore as programmers is filled with stories of lost data, failed backups, inadvertently clobbering some vital piece of information, undoing months of work with a single keystroke. We learn to be afraid.

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